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Health & Safety Protocols

The Rio Theatre returns with SPORTS on the big screen daily starting January 23, 2021!

It’s all happening… We have seriously missed you, Vancouver!

All of us at the Rio Theatre are excited to re-open, and can’t wait to welcome everyone back!

But in the meantime… Please read the following housekeeping updates.

We kindly ask that you do not enter the Rio Theatre if any of the following applies:

  • You are experiencing fever, chills, sore throat, shortness of breath, a new or worsening cough, and/or new muscle aches or headache.
  • Have traveled outside of Canada within the last 14 days.
  • Are in close contact with a person who has currently has, or has tested positively for, COVID-19.

Before you come:

We are currently operating at a drastically reduced capacity. As such, reservations are strongly recommended. We can’t guarantee ticket availability at the door prior to any show. Reservations are FREE and can be secured through our handy-dandy ticketing site, www.riotheatretickets.ca

When you arrive:

  • Please come early! This will allow our staff adequate time to ensure that guests are seated in accordance with social distancing guidelines.
  • Masks are required to be worn at all times unless eating or drinking while seated inside the theatre.
  • Please consider paying for your delicious popcorn, tasty beverages, and East Vancouver’s best grilled cheese sandwich with either debit or credit cards in an effort to help ensure as “contact-less” an experience as possible.
  • Wash. Your. Hands. (Then wash them some more.) Multiple hand sanitizing stations are also available throughout the venue.
  • Observe and maintain a physical distance of 2 meters. As required by the Health Minister, we will maintain the 50 person (per room) capacity restriction. The Rio Theatre has seating capacity for 420, so we have lots of room for everyone to spread out and enjoy films and events comfortablyPlease ensure that 2-3 seats are left empty between your party and any other. In an effort to achieve distance at all times, aisle seats are no longer available for sitting (but you can definitely sit beside an aisle seat!). The maximum number of patrons in a party that can be seated together is 6. (If you have more than six people, be prepared to split up!) Of course, our friendly staff will be on hand and available prior to showtime to ensure that proper distance is maintained.

A few more things:

We take our guests’ and staff’s health very seriously. Please be patient with us as we work hard to make necessary adjustments at this time.
  • We are operating with a limited seating capacity to maintain a safe social distance. The maximum number of patrons allowed to be seated in the venue is 125. With 92 seats on the main floor and 33 in the balcony.
  • Masks are mandatory and should be worn at all times, unless you are seated.
  • Upon arrival our door staff will explain how our entry plan works and an usher will guide you to your seat.
  • There is no loitering allowed in the the lobby or theatre, once you are seated with your concession items you must remain seated except for visiting the washroom.
  • Alcohol beverages will be served to patrons in their seats.
  • All of our staff will be wearing masks and maintaining frequent hand washing.
  • Seats are thoroughly disinfected between screenings.
  • Washrooms are disinfected between screenings.
  • Our concession area is disinfected between screenings.
  • All other areas of high contact – door handles, pin-pads, etc – will be routinely cleaned and sanitized regularly.
  • Check out our hand sanitizer! Get to know it. Love it. Use it! It’s a-may-zing, and it is…. Everywhere.

One last thing:

We’d like to take a moment to officially thank our fantastic, ride-or-die, movie-loving audience for all of your love and incredible support through the years. Now, more than ever. Seriously… We mean it!!

We are beyond excited to fire up the projector, and are looking forward to navigating this “new normal” with you this summer.

In the meantime… “Be kind, be calm, and be safe.”